Why you need to rethink your pricing for the agentic age

Fixing customer service one phone call at a time. The power of LLMs to enable the largest virtual customer service team in the world

The cloud defined the past two decades of B2B software. Agent-based applications could define the next two.

The wave of enthusiasm around generative networks feels like another Imagenet moment - a step change in what ‘AI’ can do that could generalise far beyond the cool demos. What can it create, and where are the humans in the loop?

The future of B2B commerce is open and frictionless

We are living through a fundamental shift in the structure of work: the rise of the non-employee. This presents new challenges: how do you manage an increasingly heterogeneous workforce in a unified, holistic way?

There has been a proliferation – and fragmentation – of new work software in the cloud. End users can now pick and choose products that work for them, pioneered by the likes of Slack and Dropbox. But maintaining a coherent workflow across large teams is a struggle. So what should the “connective tissue” between SaaS applications look like?

New tooling will emerge to power the next generation of online retail. The future is headless, social, and content-driven.

Machine intelligence applied to the law is not a new concept – yet its gestation has been slow, and it has not inflected into widespread adoption.

What will be the operations software to power the modern connected organisation? After several years asking this question, meeting Tariq Rauf in July 2019 was an epiphany.

Why now? Poor hiring decisions are costly and time-consuming - and now there's an acute problem to be solved

We had video calls in science fiction, and we had video conferencing in the 1990s, just as the web was taking off..

Sometimes it takes a while to announce a new Mosaic portfolio company

At an event earlier this year, Mosaic founding partner Toby Coppel sat down with LinkedIn founder Reid Hoffman...

Talented entrepreneurs have the ability to transform the global economy at unprecedented pace

When I first met tray CEO Rich Waldron early in 2014, after an introduction from angel (and now VC) Andy McLoughlin, two things struck me

Imagine an easy way to connect all the software your company runs in the cloud, with the power to customise how data is shared between the various

The world has already put smartphones in the hands of over 2 billion people, and the number of users is growing by over 20% each year