The workplace is changing radically. Accelerated by COVID-19, the next generation workforce is challenging existing ways of working and its supporting infrastructure. To stay ahead, businesses must adapt their tools and practices for work.

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Delightful user experiences found in consumer applications are now expected across the enterprise. This has driven a wave of specialised, best-of-breed tools that are bought and set up by end users, rather than centralised IT and procurement functions.

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The shift towards remote and distributed workforces has called for new modes of collaboration and communication, with SMEs increasingly being served by low-cost, low-friction tools that bring pen-and-paper workflows online or displace MS Office.

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Advances in process automation will continue to empower teams to eliminate their most mundane tasks and allow them to focus on the most value-adding activities.